How to Fix WhatsApp Backup Not Working? [Solved]

Conducting backup regularly is important for anyone who communicates a lot through messaging apps like WhatsApp, so any problems with cloud backup can’t be tolerated. If you find yourself in a situation where your WhatsApp backup not working, you need to take action and resolve the issue without hesitation. Of course, the problem can occur for many different reasons and you first need to determine what is happening exactly when getting a WhatsApp backup stuck before you can choose an effective fix.

Here is everything you need to know about WhatsApp backup not working and the available solutions for this issue:

Further Reading: How to Transfer WhatsApp from Android to iPhone >

Why WhatsApp Backup Not Working?

Whenever you are unable to backup WhatsApp chat to Google Drive, or you are facing a “no backup found for this account WhatsApp ” issue, you must be aware that there is a disconnection between your local device and the cloud storage provider somewhere, so you need to identify where.

• Network problem: The network connection is unstable. Check the network connection and make sure the device is connected to a stable Wi-Fi.
• Insufficient storage space: Google Drive provides 15GB of free storage space. Insufficient space will cause backup failure.
• Account settings problem: After changing the phone, phone number, or reinstalling WhatsApp, Google Drive may not recognize the correct account information. You need to ensure the correct backup options in the settings.
• Cache is too full: The backup process may be interrupted if the phone cache is full.

The common reasons why WhatsApp backup does not work are listed above. Below we will provide you with solutions to solve the problem of WhatsApp backup not working.

WhatsApp Backup Not Working iPhone

If you are an iPhone user and you are facing the WhatsApp backup not working on iPhone when backing up to iCloud. You can reset your network setting, or check whether iCloud Drive is enabled. Another way is to verify whether you have enough available space on your iCloud to create a WhatsApp backup.

Back up WhatsApp to Computer with AnyTrans

If the above method doesn’t work for you and you are still unable to backup WhatsApp to Google Drive, you’d better choose another way to back up WhatsApp to the computer with AnyTrans. 

All your WhatsApp messages and attachments will be backed up securely. You can also fully restore the WhatsApp backup to your iPhone when needed. What’s more, AnyTrans supports LINE and Viber as well. It also gives you an easy way how to backup WhatsApp from Android to iPhone.

Please free download AnyTrans and follow the steps below to fix WhatsApp backup not working issue and make a backup of your WhatsApp on iPhone:

Step 1. Open AnyTrans on your computer > Connect your iPhone via USB cable.

Step 2. Choose the Social Messages Manager, here you can transfer, back up, and restore WhatsApp, Line, and Viber data > Choose WhatsApp and click Back Up Now.

Step 3. Now, you can toggle Enable Backup Encryption on > Choose iPhone WhatsApp local backup location and set a password. Or click the Back Up Now button directly.

Whatsapp Backup Not Working Android

If you are using an Android phone and you are facing WhatsApp not backing up to Google Drive. Try to apply the fix that looks most likely to produce immediate results and check whether your WhatsApp chats are appearing where they are supposed to. For example, you can clear out your cache in the following way:

Clear WhatsApp Cache and Data

1. Go to Settings on your device and tap Apps.
2. Find and choose WhatsApp > Tap Storage.
3. Click on the CLEAR CACHE button.

Change Google Account on WhatsApp

First, you need to check that an active and correct Google account is logged in your WhatsApp. To do this, open WhatsApp, go to Settings > Chats > Chat backup, and tap on the Account, logging in to your account again.

Update Google Play Services

Make sure that you have Google Play services installed on your device. Google Play services is important for the use of apps on Android devices. If your Google Play services is outdated, your WhatsApp backup will not working. Just go to Google Play Store, check Google Play Services, then update it.

Why You Can’t Restore WhatsApp Backup from Google Drive

Another common issue that users struggle with is when WhatsApp restore from Google Drive is not working. 

When you are unable to restore a WhatsApp backup from Google Drive, there may be several reasons:

• Incorrect Google account
• Inconsistent phone number
• Network problem
• Insufficient storage
• Cannot find backup
• App or software problem
• Corrupted backup file
• Google Play service problem
• Region or account restriction
• Backup version mismatch

If you are unable to restore whatsapp backup from google drive, then you can check if these issues exist. If the “unable to restore whatsapp backup from google drive” issue is not resolved, you can try the following solutions.

5 Ways to Fix Unable to Restore WhatsApp Backup from Google Drive

How to fix the problem of unable to restore WhatsApp backup from Google Drive If the above troubleshooting does not solve the problem, you can try the following solutions.

Way 1. Verify the phone number

First, confirm whether the current phone number is the same as the number used when backing up. You can view and modify the phone number in the “Settings” of WhatsApp.

Way 2. Check whether the backup file is damaged

If the backup file is damaged, it will cause unable to restore whatsapp backup from google drive. You need to perform a complete WhatsApp backup again to ensure the integrity of the file.

Way 3. Restore WhatsApp Backup from Google Drive with DroidKit

Another recommended way is to use DroidKit – a WhatsApp data extraction tool– to retrieve WhatsApp messages from your Google Drive backups. It enables you to preview your Google WhatsApp backup and extract them to your device or computer easily. Here is the reason why you need DroidKit to fix unable to restore WhatsApp data from Google Drive problem:

• DroidKit can restore your WhatsApp messages, call logs, and all the media files at the same time.
• With an intuitive UI and step-by-step wizard, DroidKit makes the retrieving process easy for everyone to follow and no technical knowledge is required.
• DroidKit works with the strongest SSL-256 encryption to protect all your data from prying eyes.

Please follow the detailed steps below to retrieve WhatsApp from your Google Drive:

Step 1. Download and install the latest version of DroidKit and launch it on your computer > Choose Extract Needed Data mode > From Google Account option.

Step 2. Then select the Google Drive option > WhatsApp > Please click the “Next” button.

Step 3. Login to your Google Account with the correct email and password.

Step 4. Then, you need to sign in to your Google account in the website, click on “Continue” and wait for the authorization to be successful. After that, please click the “I have authorized” button.

Step 5. You can view the backup files. Please select a backup to download > Then, click the “Next” button.

Step 6. Now you can view the content of WhatsApp and select the data that you want to retrieve and tap on the To PC button.

Way 4. Exclude Videos from Backup

Videos are much larger than photos and text, and can clog up the backup process on slower connections or devices with insufficient memory. That’s why you are given an option to exclude them from regular backup, and if you experience difficulties you should tick this box.

Quite often, this will be enough for the backup process to resume as normal, but if you want to keep the videos you can use an alternative backup location, i.e. use a cable to move them to the hard disk.

Way 5. Adjust Regional or Account Settings

Check the permission settings of your Google account and make sure there are no regional restrictions blocking access to Google Drive.

The above methods have been tested by users and can effectively solve the problem: unable to restore WhatsApp backup from Google Drive. You can choose a solution according to the situation. Also fix the WhatsApp backup not working issue.

The Bottom Line

In short, whether it is due to network problems, insufficient storage space, improper account settings, or other situations, this article lists in detail the various reasons that may cause WhatsApp backup to not work, and provides targeted solutions.

It is worth recommending that using DroidKit, a tool, can greatly simplify the solution process. DroidKit provides comprehensive data recovery functions, whether it is a backup problem or a device failure, it can efficiently and quickly restore your WhatsApp data.

Remember, regularly checking the backup status and updating related applications are effective means to ensure data security. I hope these suggestions can help you easily solve the problem when you encounter WhatsApp backup not working.