How to Fix iCloud Unable to Load Storage Info

I want to delete items from iCloud using my iPhone 6S with iOS 11. I navigate to Settings > User > iCloud > Manage Storage, but nothing happens. The storage graphic reads “Zero KB of Zero KB Used” and “Unable to Load Storage Info”. Any help is appreciated.

– A user from Apple Community

Like this user above, recently there are many users complaining that they get an error says “Unable to Load Storage Info ” while trying to manage iCloud storage on their iPhone or iPad. At this time, don’t panic and try some risky solutions you found on the web cause we’ve summarized some workable methods to fix iCloud unable to load storage info.

How to Fix iCloud Unable to Load Storage Info

Tip 1: Restart Your iPhone/iPad.

Sometimes a simple reboot can fix the problem of iCloud unable to load storage info on iPhone/iPad in iOS 12. Just try to turn off your device and restart it a few minutes later.

Tip 2: Check Cellular Data Settings

This method is recommended by many users. Go to Settings > Cellular > Scroll down through the Cellular Data list and make sure the “Settings” app is activated.

Tip 3: Sign out/in iCloud Account.

You can also try to log out of your iCloud account on all your devices and then log in a few minutes later. Then the iCloud unable to load storage info problem should be solved.

Tip 4: Reset Apple ID Password

If logging out and logging in your iCloud still can’t work to fix the issue of iCloud unable to load storage, then you can try to reset your Apple ID password. Also, you need to verify your iCloud account by confirming the email.

Tip 5: Reset Network Settings

There are chances that the problem of iCloud unable to load storage info was caused by some network errors. In this situation, you can try to reset network settings on your iPhone: Settings > General > Reset > Reset Network Settings.

Tip 6: Contact Apple for Support

If none of these methods can fix your problem of iCloud unable to load storage info on your iPhone or iPad in iOS 12/11/10, then you may need to contact Apple for help.

The Bottom Line

That’s all about how to fix iCloud unable to load storage info after iOS 12 update on iPhone or iPad. Also, you can try to backup your iPhone or iPad before fixing this problem. If you have any other solutions to solve this issue, please leave your comment and share with us.