How to Fix No New Pictures Found on This Device

When I try to import my photos & videos, I receive the following message “no new pictures or videos were found on this device” when in fact I have over 800. How do i fix this?

When connected an iPhone to a Windows 10, it will start looking for pictures and videos for transferring. However, some users get a pop-up window that says No pictures or videos were found on this device or looking for new photos and videos 0 items.

Are you one of those iPhone users who encounter that? Don’t worry, in this post, we are going to give you the best methods to fix iPhone no pictures found on this device problem and import iPhone photos to a computer successfully.

Also Read: Top 5 iPhone Photo Recovery Software >

Why Does My iPhone Say no Photos on this Device?

Usually, you may get the messages – No pictures or videos were found on this device because Windows PC can not connect to your iPhone correctly, autoplay is not enabled, etc. Read below to fix this issue directly, or use an alternative to import photos on a computer.

7 Ways to Fix No New Pictures Found on This Device

In this part, we give you three methods to help you view iPhone photos on your computer successfully. You can even transfer pictures from iPhone to the computer with a third-party tool. Let’s dive in!

Method 1. Ensure Your Computer Is Allowed to Access iPhone

Apple has a setting to protect the privacy of users, that is, when you first connect your device to the computer, your device will not be automatically recognized. And your device will pop up a window asking you to Trust This Computer? At this point you need to make sure that the computer is trustworthy and enter your phone lock screen password after clicking on trust on your iPhone. So, if you don’t notice this, you may have the problem of no pictures found. Now you can follow these steps to trust your computer.

Step 1. Please connect your computer and iPhone via a cable.

Step 2. Later, the Trust This Computer window will pop up.

Step 3. Click Trust button and enter your screen passcode to confirm. And now you can check if the pictures are detected.

Method 2. Turn Passcode Off Temporarily

If the problem remains, you can try turn off passcode temporarily. Here are the steps.

Step 1. Open iPhone and go to Settings.

Step 2. Find Touch ID & Passcode option. And on devices without Touch ID, you can go to Settings > Passcode. Then, click Turn Passcode Off button.

Method 3. View and Transfer iPhone Photos with AnyTrans

In most cases, if you connect your iPhone and a computer properly but cannot view iPhone pictures on the computer, it means that there are some problems that can’t be solved by a man without technical skills. Therefore, it’s wiser to seek help from a third-party tool. We recommend you to can have a try on AnyTrans – iPhone Data Manager.

As a one-stop iOS data management tool, AnyTrans supports viewing iPhone photos one by one, transferring 20+ types of iPhone data like pictures, videos, music, ringtones, contacts, messages, etc. Also, it can get photos from iCloud storage for you. Here are some outstanding features of it:

Now we will show you how to view and transfer photos from iPhone to PC.

Step 1. Download and launch AnyTrans > Connect your iPhone to the computer via USB cable > When AnyTrans has detected your iPhone, click Device Manager > Tap Photos.

Step 2. Choose My Photos/Albums/Places/People, etc. to view photos in different albums > Select the photos you want to view or transfer > Click Send to PC to transfer them to the computer.

Further Reading: How to Transfer Photos from iPhone to PC Windows 10/8/7 >

Method 4. Use File Explorer on PC

Step 1. At the very first step, you have to connect your iPhone device to the computer using a lightning cable. Popup will appear on your mobile screen, tap on the “Allow” button to grant permission.

Step 2. Now, open Settings on your iPhone device and go to Touch ID & Passcode. Turn off the passcode by tapping on the “Turn Passcode Off”. You can turn it on once the photos transfer process is completed.

Step 3. After that, switch to the computer and navigate to “C:\Users\[username]\AppData\Local\Microsoft\Photo Acquisition\PreviouslyAcquired.db” and rename the file with your “Username”.

In case, it is not showing, maybe it is hidden. You can change the settings to view the hidden file by following the given steps.

Step 1. Simply open Windows File Explorer and click on “Organize” which is placed at the top-left corner of the screen.

Step 2. Now, choose “Folder and search options”.

Step 3. The Folder Options window will appear, click on the “View” tab and choose the “Show hidden files, folders, and drives” radio button under the Hidden files and folders, and hit on the “OK” button to apply changes.

Step 4. Now, try to open iPhone storage to view photos.

Method 5. Fix iPhone Won’t Connect to PC

PhoneRescue for iOS is designed to save iPhone/iPad users from system disasters and data loss. If no pictures or videos were found on this device because the computer won’t recognize your iPhone, you can use PhoneRescur for iOS to fix your iPhone. Then, you can get iPhone and iPhone photos&videos shown on the computer. It can fix iPhone system problems including iPhone won’t connect to a PC, iOS upgrade issues, iPhone black screen, etc.

Besides, you can get iPhone photos&videos shown on the computer by data recovery. PhoneRescue for iOS enables you to recover photos & videos from iTunes backup, iCloud backup or without a backup.

Here’s how to fix a computer not recognizing iPhone:

Step 1. Get PhoneRescue for iOS on your Windows PC/Mac. Go to Device Rescuer > Choose Repair iOS System.

Step 2. Select Advanced Mode, which will restore iPhone to normal status without data loss.

Step 3. Follow the on-screen instructions to put the iPhone in recovery mode, then click the Download button to get a matching firmware package. After that, PhoneRescue will start the repairing process immediately.

Method 6. Change AutoPaly Settings

Launch the Windows Start > Type and search AutoPlay. Or go to system Settings > Autoplay > Locate Apple iPhone and choose the option – Ask me every time.

Then connect your iPhone with a working USB cable again, to check if Import Pictures and Videos working now.

Method 7. Keep Your Device Unlocked

You can unlock your device before plugging it into the computer. These days, almost every mobile device is equipped with an integrated security function that restricts other devices to access its storage when the device is locked.

It is not possible to access the device storage in the lock state. If your device is locked and you may face the “no new pictures or videos were found on this device” problem. Get your phone unlocked, and this problem may be solved.

Fix No Pictures Found on this Device Android

If you are also using an Android phone and facing the problem can’t importing photos from Android to a computer, here are some solutions:

1. Check whether your USB cable is working.
2. Enable USB Debugging on your phone.
3. Try Android File Transfer.
4. Check whether the MTP connection is enabled.

The Bottom Line

No new pictures or videos were found on this device is one of the common problems that irritate lots of iPhone users.  It is a very frustrating situation especially when you want to view or transfer photos to the computer but can’t. Download AnyTrans, and you can view your photos one by one and transfer them to a computer as you like. Hope this guide can help you fix no new pictures found on this device problem successfully.