MyCommerce Suspended Payment Service: Update Your Subscription and Get 3 Months Free!

Recently iMobie learned that Digital River GmbH (aka MyCommerce/Share-It), one of our payment processors, filed for insolvency (bankruptcy). As a result, many software vendors, including iMobie, have been affected. But rest assured, our operations, customer service, and technical support remain stable and unaffected. We understand this may cause concerns about your subscription, and we’re here to provide clear guidance on what this means for you and how to ensure uninterrupted service.

What Happened?

As of January 2025, Digital River GmbH has unexpectedly ceased operations. This sudden shutdown has impacted many software vendors, including iMobie, and affected subscription renewals and management for users who originally purchased through MyCommerce.

We had anticipated potential instability with MyCommerce and proactively migrated to Stripe as our new payment processor in October 2024. However, the abrupt and complete shutdown was beyond our expectations, disrupting automatic renewals and extending subscription benefits for users still on the MyCommerce platform.

How Does This Affect You?

If you purchased an iMobie product through MyCommerce/Share-It (you can check below if your order is processed by MyCommerce/Share-It), here’s what you need to know:

Your current subscription remains valid – You can continue using your iMobie software premium features as long as your subscription is active.

Automatic renewals are no longer functional – MyCommerce has automatically canceled auto-renewing subscriptions, and all premium features of your iMobie software will be inaccessible after your subscription expires

Our Solution: Update Your Subscription Information and Get 3 Extra Months Free

To ensure uninterrupted access to your iMobie product premium features, we encourage all affected users to update their subscription details on our new payment processor platform - Stripe. As a token of our appreciation for your continued support, we will extend your subscription for free by an additional 3 months when you successfully update your payment information.

How to Update Your Subscription:

After submitting your email, if a MyCommerce/Share-It order is found, you will be redirected to our cart to update your subscription and complete a free checkout. This confirms your subscription update and activates the 3-month free extension.

Please submit the email address and complete a free checkout to get 3-month free subscription:

iMobie Is Here to Support You

While this situation has created unforeseen challenges, we want to reassure you that iMobie’s operations remain completely stable. Our team is fully committed to ensuring a seamless experience for all users, regardless of this disruption. We will continue to provide the same high level of customer service and technical support you’ve come to expect.

If you have any questions or need assistance with updating your subscription, please don’t hesitate to contact our support team.

Thank you for your trust in iMobie - we appreciate your support and look forward to continuing to serve you!