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1. Which computer operating system does Screenify support?
Screenify currently supports both Windows and Mac operating systems.
Windows macOS Basic Configuration Windows 11, 10, 8.1, 8, 7(64 bit) macOS 10.13 (High Sierra) and above Suggested Configuration Windows 11, 10(64 bit)
(CPU i3 10th generation and above, NVIDIA graphics card 1650 and above, 8G internal storage and above.)macOS 13 and above 2. Is Screenify safe?
Yes. Screenify is 100% safe since Norton and McAfee officially certificate our products as "Safe Software". And it is also SSL-secured. Please just use it at ease.
3. What to do if I am unable to download Screenify？
If you are not able to download Screenify on your computer, would you please follow the suggestions below?
(1). Please make sure that the Internet connection is stable when you download and install Screenify.
(2). Please make sure that your computer has enough storage.
(3). Please temporarily turn off the anti-virus system on your computer.
(4). Please try to copy & paste the download URL in the browser to download Screenify again.
If the problem unfortunately persists, please contact our Support Team to help you.
4. How do I update Screenify to the latest version?
We will upgrade Screenify regularly to improve our software performance and optimize functions. One way is to click the Check Updates option on the menu to check whether you have the latest version of Screenify. If not, please click the Update Now button to update Screenify.
How to Update Screenify
Another way is to download the latest version of Screenify from our official website straightforwardly.
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1. How do I fix the installation stuck?
Usually, installation stuck is related to an unstable or poor Internet connection.
Please follow the troubleshooting steps below:
1. Make sure your Internet connection is working properly.
2. Quit the installation. And then, please click the link to try again
2. How do I reinstall Screenify?
First, please uninstall Screenify on your computer. Then, you can click the link to download and install it again.
3. How do I uninstall Screenify from my computer completely?
To uninstall Screenify on your computer, please follow the steps below.
For Mac:
(1). Open Finder > Click Applications > Find Screenify > Right-click Screenify to choose Move to Trash.
Uninstall Screenify from Mac Computer
(2). Then, please right-click Trash to select Empty Trash.
Uninstall Screenify from Mac Computer
For Windows:
Open Control Panel > Choose Programs > Click Programs and Features > Find Screenify > Right-click Screenify to Uninstall/Change.
Uninstall Screenify from Windows Computer
If you have any suggestions or need further assistance, please contact our Support Team. We are sorry that Screenify has brought you a bad experience. If possible, we sincerely hope that you can share with us the problems you encountered or the areas you are dissatisfied with.
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1. How to switch the language in Screenify?
To provide global customers with a better user experience, Screenify currently supports 8 languages (English, Japanese, German, French, Spanish, Arabic, Italian and Portuguese). Please follow the detailed instructions below to switch to your preferred language.
For Mac:
Open Screenify > Click the Menu Bar icon on the upper left of the screen > Click Language > Choose your preferred language.
Switch Language in Screenify
For Windows:
Open Screenify > Click the Menu Bar icon on the upper right of its interface > Click Language > Choose your preferred language.
Switch Language in Screenify
2. How to turn on the Noise Reduction function?
If you want to turn on the Noise Reduction function, please refer to the following path:
Open Screenify> Choose one Record Mode (Take Record Screen mode as an example)> Please Click the Noise Reduction Switch on the right of the Microphone icon to turn on the Noise Reduction function.
How to Turn on the Noise Reduction
Please notice that currently, noise reduction only supports Video (MP4, MOV, FLV, MKV, AVI), and Audio (MP3, AAC, OGG, WMA, FLAC, AC3, WAV) file formats. If you have any problems, please contact our Support Team for further help.
3. How to remove watermark from Video files?
Here are two ways to help you remove the watermark. One is to launch Screenify on your computer and choose the Watermark Settings option under System Settings. Then please uncheck the Watermark settings option box. After setting, please click Confirm button to save the set.
How to Remove Watermark
Another is to choose one record mode to enter recording mode interface. Then please turn off the Watermark Switch to remove watermark.
How to Remove Watermark
Please notice that currently, the watermark setting only supports Windows. If you have any suggestions or need further assistance, please contact our Support Team.
4. How to get record permission on Mac computer?
Due to macOS privacy policies, you may need to grant permissions for the screen, camera, audio device, and audio driver installation to ensure a smooth recording experience. Here are some situations and methods to grant the permissions.
(1). For the permission of Audio record (With macOS 10.14 and above):
If you haven't granted system audio permission to your Mac, a pop-up window will appear when you click on the Audio Mode of Screenify. When the pop-up window appears, please choose the Microphone option and click "Grant Access" button.
How to Get Audio Permission on Mac
Then, it will open your Mac computer's System Settings - Privacy & Security settings - Microphone to complete the Audio Permission Authorization. After authorization, please restart Screenify to ensure that the permission authorization is successful.
How to Get Audio Permission on Mac
(2). For the permission of Window/Screen record( With macOS 10.15 and above):
If you haven't granted screen and microphone permission to your Mac, a pop-up window will appear when you click on the Window/Screen Mode of Screenify. When the pop-up window appears, please choose the Screen option and click "Grant Access" button.
How to Get Window/Screen Permission on Mac
Then, it will open your Mac computer's System Settings - Privacy & Security settings - Screen/Microphone to complete the Screen Permission Authorization. After authorization, please restart Screenify to ensure that the permission authorization is successful.
How to Get Window/Screen Permission on Mac
(3). For the permission of Camera record( With macOS 10.14 and above):
If you haven't granted camera permission to your Mac, a pop-up window will appear when you click on the Camera Mode of Screenify. When the pop-up window appears, please choose the Camera option and click "Grant Access" button.
How to Get Camera Permission on Mac
Then, it will open your Mac computer's System Settings - Privacy & Security settings - Camera to complete the Camera Permission Authorization. After authorization, please restart Screenify to ensure that the permission authorization is successful.
How to Get Camera Permission on Mac
5. How to change the save path?
Please follow the steps below to change the save path:
(1). Open Screenify> Click the System Settings option on the upper right of the screen > Click General Settings
(2). Then you can set the path of saving data based on your need. After setting, please click Confirm button to save the set.
For Mac:
Change Save Path on Mac
For Windows:
Change Save Path on Windows
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1.How to send a log file for further diagnosis?
The log file records the basic info about your device and system, the software working procedures, and the errors (if any) that occurred.
If you run into technical problems with Screenify, to help us make a better analysis and find a solution for you soon, please send the log file to iMobie Support Team.
It is easy to send the log file:
For Mac:
Please launch Screenify> Click the "Menu Bar" button in the upper right of the interface> Choose "Feedback" option> Enter valid email address and describe the issue> Keep the log file and click "Submit" icon.
How to Send the Log File on Mac
For Windows:
Please launch Screenify> Click the "Menu Bar" button in the upper right of the interface> Choose "Feedback" option> Enter valid email address and describe the issue> Keep the log file and click "Submit" icon.
How to Send the Log File on Windows
If you cannot send the log file directly, please find the error log from the path below and zip it as attachments via email.
Mac: Users\Your computer name\Library\Application Support\com.imobie.Screenify\ LogsFolder
How to Send the Log File on Mac
Windows: C:User\Your computer name\AppData\Roaming\iMobie\Screenify\Errorlog
How to Send the Log File on Windows