AnyUnlock Frequently Asked Questions

There are two ways to update AnyUnlock to the latest version. One is to check for updates from AnyUnlock directly.

The other one is to download the latest version of AnyUnlock from our official website straightforwardly.

To uninstall AnyUnlock on your computer, please follow the steps below.

For Mac:

Open Finder > Click Applications > Find AnyUnlock > Right-click AnyUnlock to choose Move to Trash > Right-click Trash to select Empty Trash.

For Windows:

Open Control Panel > Choose Programs > Click Programs and Features > Find AnyUnlock > Right-click AnyUnlock to Uninstall/Change.

No, you can’t download AnyUnlock on your iOS device. This issue is caused because AnyUnlock is desktop based software. You need to download and install it on Windows or Mac computer.

Yes, you need to install iTunes when using AnyUnlock. The issue is caused because iOS devices require Apple Mobile Device Support, which should be automatically installed with iTunes. If there is no Apple Mobile Device Support, iOS device is unable to be recognized by the third party software. So to get the iOS device connected, you need to install iTunes you need to install iTunes. You just simply need to install iTunes on your computer but don’t need to open it when use our product. It will be appreciated for your generous forgiveness and kind understanding.

AnyUnlock cannot be opened on your PC may be caused by that the configuration file is corrupted by the system environment on your computer. To recreate the system environment, please follow the steps below:

(1). Delete the file named "iMobie_Inc" from the path below: C:\Users\pc\AppData\Local\iMobie_Inc

(2). Please try to open AnyUnlock again.

If the problem still existed, please send the log file to suppot team.

Our customer may encounter the same issue if the macOS version is older than 10.11. Thus, to avoid the compatibility issue, please check your macOS version.

(1). If your macOS version is before 10.11, please upgrade it to use our product normally. Or you can download & install AnyUnlock on your family or friends' computer to give it a new try.

(2). If your macOS version is compatible with AnyUnlock, considering this rare issue, please kindly provide us with the log file to our Support Team directly for further analysis.

Please open Finder > Go > Go to Folder > Enter:

~/Library/Application Support/com.imobie.AnyUnlock/AnyUnlock - iPhone Password Unlocker/LogsFolder and send the files in the folder to us as attachment.

If you meet any error messages like “download blocked”, please turn off the antivirus or firewall programs temporarily to download AnyUnlock again. If the problem persists, please contact Support Team for further help.

Usually, this issue may be caused by unstable or poor Internet connection. Please follow the troubleshooting steps below:

(1). Make sure your Internet connection is working properly.

(2). Quit the installation. And then, launch the process again.

If the problem persists, please contact Support Team for further help.

If you want to change or update your purchased email address, please contact the Support Team and provide the old purchased email or order number, and the new email address.

Your activation code's security and privacy are paramount to us, and to ensure this, a single activation code can only be activated on a single computer at a time. But moving activation code to a new computer is a common requirement, especially if you upgrade your hardware or need to switch devices for any reason. To solve this issue, please contact Support Team to unbind your activation code. Then, you can use it again.

Normally, your activation code will be sent to your email within seconds to a few minutes after your purchase is completed. If you haven’t received the activation code yet, it may be for the following reasons:

(1). Email Filters

The activation code may have been directed to your spam/junk email folder.

Sometimes emails from new contacts or automated systems get filtered out by your email service. To resolve this, please check your email's spam or junk folder to see if the activation code has been mistakenly filed there.

(2). Incomplete Purchase Process

The purchase process might not have been completed successfully. There might have been an interruption during your transaction, or your payment might not have gone through. If the payment was not completed, you will need to retry the purchase to receive an activation code.

(3). Incorrect Email Address

Please make sure that the email address provided at the time of purchase is correct. A typo could mean the email was sent to the wrong address.

If you've checked these scenarios and still have not located your activation code, please contact Support Team for assistance.

AnyUnlock doesn’t support Apple Watch. It only supports iPhone, iPad, and iPod touch at present.

Please visit this Tech Specs page for more information on the compatibility of AnyUnlock with various devices.

(1). If Find My iPhone is turned on when unlocking Apple ID, it will be removed forever.

(2). If Find My iPhone is not turned on, Apple ID has just been removed locally, which means that you could use the device normally. But if you need to restore your device, you will have to enter the old Apple ID. The reason is that Find My iPhone still binds with the previous Apple ID, which has not been removed from Apple Server.

(1). If Find My iPhone is not turned on, the iCloud account will be deleted forever.

(2). If Find My iPhone is turned on, the iCloud account will be deleted locally. If you need to restore your device in the future, you need to enter the previous iCloud account user name and passcode again.

(3). Also, if Find My iPhone is turned on, AnyUnlock could only help you to delete iCloud account with iOS version 11.4 and below.

No. After removing the Apple ID, your device location could not be traced by the previous owner anymore.

No. Please don’t worry, the previous owner could not put the device into Lost Mode after removal.

Yes. But our software can only remove it from local instead of removing it permanently. When you reactive your device (such as repair & restore your device), you need to enter the old Apple ID again.

AnyUnlock supports nearly all kinds of Apple models currently, such as iPhone 11, iPhone X, iPhone 8, iPhone 7, etc.

AnyUnlock supports iOS devices running iOS 5 and higher currently.

Yes! Unlock Apple ID function of AnyUnlock is completely secure and legal. Our ultimate goal is to help users solve problems, protect privacy and facilitate the use of devices. We are a company serving more than 100 countries and 1 million customers. Since its establishment, it has provided services for thousands of users.

Whether you turn on Find My iPhone or not, AnyUnlock can support the device with iOS 5 and later to unlock Apple ID.

And when the removing process is completed, you will see the page as below. The whole process may take several minutes.

But after removing Apple ID, please do not click “Erase All Contents and Settings” or restore the device. Otherwise, the device will be locked again, and we cannot help you unlock it anymore.

If you are unable to remove Apple ID, this issue may be caused by several factors. For example: unmatched firmware, insufficient computer free space, etc.

Here are some steps you can take to resolve the issue:

(1). Make sure you have downloaded the matched firmware and your computer has enough storage.

(2). Restart AnyUnlock and follow the instructions on the software to try it again.

If the problem persists, please kindly send the log file via Support button on AnyUnlock to Support Team for further analysis.

(1). Please make sure you have downloaded the compatible firmware and your computer has enough storage.

(2). Restart AnyUnlock and follow the instructions on software to try it again.

(3). If the problem persists, please kindly send the log file via Feedback on AnyUnlock or contact Support Team for further analysis.

If your device is detected, AnyUnlock will automatically detect the compatible firmware to let you download. If AnyUnlock fails to detect the compatible firmware, please manually download it from the Internet.

Currently, all iPhone/iPad screen unlocking solutions in the market will delete all data on the device because of Apple Principles. No software solution can remove the iPhone lock screen without data loss. So if you have iTunes/iCloud backup files, you can select Recover from iCloud or Recover from iTunes Backup when you set up the iPhone.

Yes. Restrictions passcode and Screen Time passcode are the same thing. For iOS 12 below, it’s called Restrictions. For iOS 12 later, it’s called Screen Time.

No. This function won’t erase data on your device.

If your iOS device running iOS 13 and later, AnyUnlock will remove Screen Time passcode directly.

If your iOS device running iOS 13 below, AnyUnlock will recover Screen Time password on the current device.

Yes, this is because AnyUnlock will not save or leak your Screen Time password or restricted password.

AnyUnlock – iPhone Password Unlocker can recover Wi-Fi account & password, website & app login accounts and passwords, email accounts & passwords, Apple ID and credit card info.

If you encounter different technical issues when using AnyUnlock, to help us find a solution for you, please refer to the instructions below to send log file to Support Team to make further analysis.

It is easy to send log file:

Open AnyUnlock > click the Support button in the upper right of the interface > enter a valid email address and describe the issue> keep the log file and click Submit icon.

For Mac:

For Windows:

Step 1: Make sure you have installed the latest version of iTunes on your computer.

Step 2: Make sure you have sufficient space left on your computer.

Step 3: Connect to a stable network.

Step 4: Use an original Apple USB cable, and try connecting the device to another USB port on your computer.

Step 5: Restart your device before removal.

Restrictions can be enabled, or in some cases disabled, to prevent users from accessing a specific app, service or function of an iPhone, iPad, Mac or Apple TV that’s enrolled in a mobile device management (MDM) solution.

Bypass MDM Lock function can be compatible with iOS 7 and later.

No, removing local device management won't erase data on your device.

If you are unable to bypass MDM, this issue may be caused by several factors. For example: USB cable, missing files, iCloud restore process, etc.

The following steps can help troubleshoot and resolve this problem:

(1). Please ensure that AnyUnlock is updated to the latest version. If not, please update it.

(2). Please confirm that the USB cable you are using is in good condition and properly connected. 

(3). Please verify if the device is currently in iCloud synchronization, backup, restoration, or undergoing iTunes restoration.

If the problem persists, please send the log file to Support Team directly for further diagnosis. And our Support Team will provide you with available solutions as soon as possible.

If you have requested a refund and haven’t received it yet, it may be the following reasons:

A. There is a delay with processing your refund.

Once a refund is confirmed by us, it usually takes 3 to 5 business days for the funds to be credited to your account. However, depending on the transaction type it may take longer over busy festive periods.

B. A chargeback has been requested.

Once a chargeback has been requested the funds will be frozen by the payment authority (card issuer, bank, PayPal, etc.) until the verdict of the chargeback request has been determined. Please contact the payment company or card issuer to request further details regarding their chargeback procedures.

You can check the details of our Refund Policy here. For any reasonable order dispute, iMobie welcomes customers to submit the refund request and we are happy to assist you in the process.

A. We can provide you a $10 discount to purchase the correct product if you would like to keep the wrong product as well. Just contact us and we will get that set up for you.

B. You can purchase the correct product from iMobie Online Store, and then contact us with the details of both orders. Then, we can assist and get the wrong order refunded back to you.

If you have repeated payments on AnyUnlock and only want to keep one of them, you can request a refund here. We will assist you to process the refund.

Usually, the payment platform will send you an email to inform you that your subscription will expire in 7-15 days. The email will also provide you the instructions to cancel the “Automatic Renewal Service". If you need any further assistance, you can also contact our support team here for further assistance.

Option 1. Use Another Checkra1n Version

If the jailbreak failed, please use another Checkra1n version and repeat the jailbreak process.

Step 1. Download other recommended Checkra1n versions through a browser.

Step 2. Install the other version on your Mac. If you come across the problem below, please execute a command to run it.

Download Other Recommended Checkra1n

In the terminal app on your Mac, follow the instructions below:

(1). Enter “xattr –rc” and press the Space bar.

(2). Drag the newly downloaded Checkra1n to the command window.

Drag Checkra1n to The Command Window

Then press “Return” and you will see the result as shown on the picture.

Press Return Key

Option 2. Fix Errors if Error Codes Are Given

You might come across the following error codes when the jailbreak failed. The solutions are given below.

Error code: -20

Choose the “Safe Mode” option and jailbreak again.

Choose The Safe Mode Option

Error code: -31

Install your iOS firmware again and try the jailbreak one more time.

(1). Please close Checkra1n app, and click Restore System button to clear jailbreak environment.

Click Restore System Button

(2). After that, your iPhone will reboot itself automatically. All jailbreak files will be deleted.

Click Restore System Button

Note:

1. If you your device is running iOS 13.3 or versions above, please do not restart your device. The activation lock screen will appear again after restarting.

2. If you your device is running iOS 13.3 or versions above, please do not restart your device. The activation lock screen will appear again after restarting.

Please make sure your iPhone connected to the computer and wait for the bypassing process to complete. If you disrupt the process, there is a possibility that your iPhone will be bricked.

Yes, it may lose your data during the process if you disconnect your device.

To exit DFU Mode, please forcedly restart your device.

A. For iPad, iPhone 6s and below, iPhone SE and iPod touch, hold the Home button and the Lock button until the device reboots.

B. For iPhone 7 and iPhone 7 Plus, hold down the Side button and Volume Down button until the device reboots.

C. For iPhone 8, iPhone 8 Plus, and iPhone X, quick-press the Volume Up button, then quick-press the Volume Down button, then hold down the Side button until the device reboots.

If you are unable to bypass the iCloud activation lock, there are two potential reasons for this issue:

(1). Unsupported Device

Currently, Bypass iCloud Activation Lock feature can only be supported by devices running iOS 12.0 - iOS 16.4 (excluding iOS 12.4.5 & 12.4.6) on Windows, to iOS 16.7.7 on Mac. 

These are the supported device models:

iPhone: iPhone 5S, iPhone 6/6 Plus, iPhone 6S/6S Plus, iPhone 7/7 Plus, iPhone 8/8 Plus, iPhone X, iPhone SE 1

iPad: 5th Generation iPad (2017), 6th Generation iPad (2018), 7th Generation iPad (2019); iPad mini 4 (2015); iPad Air 2 (2014)

iPad Pro:12.9-inch 1st Generation iPad Pro (2015), 12.9-inch 2nd Generation iPad Pro (2017), 9.7-inch iPad Pro (2016), 10.5-inch iPad Pro (2017)

iPod: iPod touch 6, iPod touch 7

For Mac computer users, this function can also support iPad mini 2 (2013), iPad mini 3 (2014), iPad Air (2013)

So, please check if your device is on the list above of supported devices. If it's not included, you are unable to bypass the iCloud activation lock.

(2). Unstable USB Connection or Failed Jailbreaking Process

If your device is supported but you still face issues, the problem could occur from an unstable USB connection or a failed jailbreaking process. It's recommended to double-check these potential issues and try the bypass method again.

If the problem persists, please send the log file to Support Team directly for further diagnosis. And our Support Team will provide you with available solutions as soon as possible.

a. If you know the screen lock, you can use the function Unlock Apple ID of AnyUnlock to turn off Find My iPhone.

b. If you do not know the screen lock, you need to remove the screen lock at first. After removing the screen lock, you need to log in to the Apple ID bound to the device to activate your account. Otherwise, the iCloud Activation screen will be blocked. At this point, you can use the function Bypass iCloud Activation Lock.