AnyTrans Frequently Asked Questions

No, you can’t download AnyTrans on your iOS device. This issue is caused because AnyTrans is desktop/laptop based software. You need to download and install it on computer. Then, you can use AnyTrans to manage all iOS contents for iOS devices.

To uninstall AnyTrans on your computer, please follow the steps below.
For Mac: Open Finder > Click Applications > Find AnyTrans > Right-click AnyTrans to choose Move to Trash > Right-click Trash to select Empty Trash.

For Windows: Open Control Panel > Choose Programs > Click Programs and Features > Find AnyTrans > Right-click AnyTrans to Uninstall/Change.

There are two ways to update AnyTrans to the latest version. One is to check for updates from AnyTrans directly.

The other one is to download the latest version of AnyTrans from our official website straightforwardly.

AnyTrans cannot be opened on your PC may be caused by that the configuration file is corrupted by the system environment on your computer. To recreate the system environment, please follow the steps below:

① Delete the file named “iMobie_Inc” from the path below: C:\Users\pc\AppData\Local\iMobie_Inc

② Please try to open AnyTrans again.

If you meet any error messages like “download blocked”, please turn off the antivirus or firewall programs temporarily to download AnyTrans again. If the problem persists, please contact Support Team for further help.

Usually, this issue may be caused by unstable or poor Internet connection. Please try the troubleshooting steps:
① Make sure your Internet connection is working properly.
② Quit the installation. And then, relaunch the process again.If the problem persists, please contact  Support Team for further help.

Once you purchase and install AnyTrans on your computer, the first thing is to register it with the activation code (product key). However, you might get this message: Verification Failed. How to solve it? Considering the rare situation you encountered, please give below suggestions a try:

① Please use your computer as Administrator account (Important).

② Please copy and paste the activation code directly instead of entering it manually.

③ Please make sure the Internet connection is fine while registering.

④ If the problem persists, please kindly send the screenshot about this issue to Support Team.

Some users may find that AnyTrans goes back to the free trial version every time you open it. And this issue is caused by online certification. Please follow the steps below to figure it out:

① Click the Menu button in the upper right corner of the software.

② Choose the Cancel Authorization button.

If you want to change or update your purchased email address, please contact the support team and provide the old purchased email or order number, and the new email address.

Your activation code's security and privacy are paramount to us, and to ensure this, a single activation code can only be activated on a single computer at a time. But moving activation code to a new computer is a common requirement, especially if you upgrade your hardware or need to switch devices for any reason. To solve this issue, please contact Support Team to unbind your activation code. Then, you can use it again.

AnyTrans currently supports 2 appearances, Classic White and Space Black.

For Windows:

Two Appearances of AnyTrans

If you are using Mac computer, there is no appearance button on AnyTrans interface. But you can change the appearance from steps below:

Open System Preferences > General > Select Light (white) or Dark

Change Appearance on Mac Computer

AnyTrans currently can support setting the output format of the data: Safari History, Contacts, Call History, Calendar, Messages, Notes, Safari Bookmarks and Reminders. And you can refer to the screenshot below to set the output format based on your needs. After clicking To Mac/PC button, you can set the output format for your personal data. Take contacts as an example, please check the screenshot below:

Set for the Output Format in AnyTrans

AnyTrans currently can support importing ringtones for 25 seconds, 40 seconds and at their original length. To set your preferred length of ringtone with the help of AnyTrans, please refer to the steps below:

Open AnyTrans > Connect your device to computer > Click Preference on AnyTrans menu > Click the “Import Ringtones” option > Choose the length of ringtones you want to transfer > Click Save.

For Mac:

Set Preferred Length of Ringtone on Mac Computer

For Windws:

Set Preferred Length of Ringtone on Windows Computer

Please follow the steps below to change the backup path:

(1). Open AnyTrans > Connect your iOS device via a USB cable.

(2). Click the Backup Manager feature on the interface.

(3). Click Change option > Choose the backup path you prefer > Click Open button.

Change The Backup Path You Prefer

Please follow the steps below to change the export path:

(1). Open AnyTrans > Click Preference option under AnyTrans menu.

(2). Click Select button to set a new export path.

For Mac:

Change Export Path on Mac Computer

For Windows:

Change Export Path on Windows Computer

If you want to switch one device to another one as the target device when using AnyTrans, please click the name of the device you prefer from the listed devices.

Switch One Device to Another One with AnyTrans

If AnyTrans was unable to detect your Android device when you use Phone Switcher function, this issue can be caused by the following reasons:

(1). You do not install the latest version of AnyTrans.

(2). You do not turn on USB debugging in Settings on Android device.

(3). Your USB cable is loose or broken.

(4). Your Android device cannot be detected by computer.

(5). You do not use the latest version of USB Driver and ADB Driver on your computer and device.

To fix this issue, please follow the troubleshooting steps:

(1). Check whether you are using the latest version of AnyTrans. If not, please download it.

(2). Check if you have enabled USB debugging option in Settings.

(3). Reconnect the iOS device or give another USB cable a try.

(4). Please make sure your Android device can be detected by the computer.

(5). Check whether you have the latest version of USB Driver and ADB Driver on your computer and device. If not, download and update from your Android device official website.

No. AnyTrans can be applied to multiple iOS devices.

Some users find that AnyTrans creates an album on the device when importing photos to device. And this album can’t be deleted on device directly. This is because Apple blocks the permission to delete the photos transferred by the third party software on device directly. If you want to delete the unwanted AnyTrans photo folder on your device, please follow the detailed steps below:

Open AnyTrans > Connect your device to computer > Click Device Manager feature > Click Photos > Click Albums > Select unwanted items > Click Delete.

How to add a new photo album to iOS device with AnyTrans? Please follow the detailed steps below to make it.

a. Open AnyTrans > Connect your device to computer > Click Photos icon on AnyTrans interface > Click Albums.

b. Click +button > Type the name of the photo album > Click OK.

c. Drag photos from computer to the new album or Click to add new content.

How to set export format for Live Photos? Please follow the steps below to make it.

a. Open AnyTrans > Connect your device to computer.

b. Please click Preference option under AnyTrans menu > Click Export Photos > Choose the export format you want to keep for Live Photos > Click Save.

For Mac:

For Windows:

How to select all photos on iOS devices? Please refer to the steps below to select all photos of your iOS device on AnyTrans.

Change the preview mode > Click the inbox next to Image.

How to set export format for photos? Please follow the steps below to make it.

a. Open AnyTrans > Connect your device to computer.

b. Click the Preference option under AnyTrans menu > Click Export Photos > Choose the export format you want to keep for your Photos > Click Save.

For Mac

For Windows

When AnyTrans fails to transfer your photos, please follow the troubleshooting steps below to solve this issue:

a. Please make sure you are using the latest version of AnyTrans. If not, please download the latest version of AnyTrans from our website directly.

b. Please check whether all photos are viewable on your iOS device.

c. If problem persists, please connect your iPhone to Wi-Fi. Then, please go Settings > iCloud. Please check whether you have turned iCloud photo library and choose to optimize iPhone Storage. If so, it would cause that your photos are uploaded to iCloud and do not exist in your device temporarily.

d. Then, to solve this issue, please choose to download and keep Originals. After downloading photos to your device successfully, you can transfer them normally.

If you still have any questions or problems, please do not hesitate to contact Support Team for further help. And our Support Team will provide you with solutions as soon as possible.

If your device is iPhone 7 and later and the iOS system is after iOS 11, you may meet this situation that you can’t open the transferred photos to computer due to format issue.

Considering this issue, please go to Settings on your device > click Photos option > set photos as TRANSFER TO MAC OR PC as Automatic to solve this issue.

If AnyTrans fails to delete the photos on your PC, the reason is that your device is not detected as portable device. Please follow the steps below to check whether your iOS device is successfully detected as portable device or not.

a. Click This PC > Computer Management > Device Manager > Portable Devices.

b. If your iOS device is detected as portable device, you can see “Apple iPhone” after clicking “Portable Devices”.

c. If not, “Portable Devices” will not be listed after you hit “Device Manager”. In this case, please reconnect your iOS device.

We received feedbacks that some customers cannot find the transferred videos on their iOS devices. You can find the transferred videos on the default Video app/TV app on iOS device.

Please follow the steps below to add music files as ringtones:

1. Open AnyTrans > Click Ringtones option.

2. Click the “+” button on the upper right of the screen > Choose the music files > Click Open.

Please follow the steps below to add music from computer to iOS device:

1. Open AnyTrans > Click Music - Songs option.

2. Click “+” button on the upper right of the screen > Choose the music > click Open.

Please follow the steps below to delete ringtones:

a. Open AnyTrans > Connect your device to computer > Go to Device Manager function.

b. Click the Ringtones option > Select the ringtones you really want to delete > Click the Delete button > Click OK button.

With AnyTrans, you are able to manage the music in albums in an easy way. Please follow the instructions below to transfer music from device to computer.

a. Open AnyTrans and connect your device to computer with the USB cable.

b. Click the Music category >Songs >Album > Click To PC button to transfer music in albums to computer.

Occasionally, you may find that the transferred contacts are not listed in alphabetical order on your device after finishing transfer process.

To fix this issue, please give below suggestion a try: Please go Settings on your device > General > Language & Region > Change your preferred language to other language > Done.

Then, please switch back to your preferred language again. After that, all contacts will show in alphabetical order.

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AnyTrans currently supports exporting messages in html, text and pdf formats. You can set the export format before starting the transfer process.

Yes. AnyTrans supports to transfer messages between iOS devices with Phone to iPhone function. For more info, please refer to this page.

Some customers feedback to us that AnyTrans fails to load their messages on device so they are unable to manage their messages.

This issue is caused by that Apple values user's privacy, so it won't let the third party software detect your messages directly. As these data are stored in Sandbox, AnyTrans can only access them from backups. Thus, would you please check whether you have already had backups of your device on your computer? If not, please click Back up Now to create new backup. After that, AnyTrans will show all your messages.

If problem persists, please use AnyTrans to make a full backup and check the messages in the backup. Please refer to the link below to make a full backup.

If problem still persists, please contact our Support Team directly for further analysis. And our Support Team will provide you with solutions as soon as possible.

This issue happens because the restriction of Google. If AnyTrans App is downloaded from Google Play, AnyTrans will be unable to detect the messages on Android device.

How to solve this issue? Please download the AnyTrans App on your Android device at first. After that, AnyTrans will detect your messages on your Android device normally.

With Phone to iPhone function under Phone Switcher feature, you are able to transfer contacts from Android to iOS device easily. Please follow the detailed steps below:

1. Open AnyTrans > Click Phone Switcher function on AnyTrans interface.

2. Connect iOS and Android device to AnyTrans > Click Phone to iPhone option > Click Next button > Select Contacts category > Click Next button > Wait for the transfer process.

To back up your iOS device with AnyTrans, please follow the steps below.

1. Please open AnyTrans and click the Backup Manager icon on the interface.

2. Please click Back Up Now button.

Some users may find it difficult to turn off Air Backup function on AnyTrans. Please follow the steps below to turn off this function.

1. Open AnyTrans > Click Backup Manager feature > Click “Back up Now” Button.

2. Turn off "Enable AirBackup" option.

Some users may find that their iOS devices cannot be detected by AnyTrans in Air Backup function after updating iTunes to 12.8 and higher. The reason is that you do not choose “Sync with this iPhone over Wi-Fi” option in iTunes. Please follow the steps below to choose this option:

Connect your iOS device to computer > Open iTunes > Click Device button > Tick “Sync with this iPhone over Wi-Fi” in Options.

The backup failure may be caused by several factors. For example: the connection issue, the insufficient computer free space, system error, etc.

Here are some steps you can take to resolve the issue:

(1). Check whether you are using the latest version of AnyTrans. If not, please update it.

(2). Make sure that your device is properly connected to your computer via USB cable. Try using a different USB port or USB cable.

(3). Make sure that there's enough free space on your computer.

If the problem persists despite following the provided solutions, please send the log file to Support Team directly for further diagnosis. And our Support Team will provide you with available solutions as soon as possible.

This issue signifies a problem with the device connection. To fix this issue, please reconnect the device or change a USB cable to try again.

If the problem persists, to help us make a better analysis and find a solution for you soon, please send a log file to Support Team for further investigation.

Encountering a crash with AnyTrans can be due to various factor. For example: insufficient memory, incompatible drivers, system error, etc.

Here are some steps to solve the problem:

(1). Make sure the computer has sufficient memory.

(2). Restart the computer and AnyTrans to try again. 

If the problem persists, please send us a log file to our Support Team for further investigation.

Transferring LINE data from an Android device to an iOS device is a complex process due to the involvement of two different operating systems.

Here are some steps you can take to resolve the problem:

(1). Check whether you are using the latest version of AnyTrans. If not, please update it.

(2). Make sure the target device has sufficient memory.

(3). Ensure you have a stable internet connection.

(4). AnyTrans requires certain permissions to access and transfer your LINE data. Ensure that all required permissions are granted on both devices according to the software's instructions.

If the problem persists, please send the log file to Support Team directly for further diagnosis. And our Support Team will provide you with available solutions as soon as possible.

If you have requested a refund but haven’t received it yet, it may be the following reasons:

1. There is a delay with processing your refund.

Once a refund is confirmed by us, it usually takes 3 to 5 business days for the funds to be credited to your account. However, depending on the transaction type it may take longer over busy festive periods.

2. A chargeback has been requested.

Once a chargeback has been requested the funds will be frozen by the payment authority (card issuer/bank/ PayPal etc.) until the verdict of the chargeback request has been determined. Please contact the payment company or card issuer to request further details regarding their chargeback procedures.

You can check the details of our Refund Policy here. For any reasonable order dispute, iMobie welcomes customers to submit the refund request and we are happy to assist you in the process.

We offer two solutions for our customers if they end up with the wrong product accidentally.

1. We can provide you a $10 discount to purchase the correct product if you would like to keep the wrong product as well. Just contact us and we will get that set up for you.

2. You can purchase the correct product from iMobie Online Store, and then contact us with the details of both orders. We can then assist and get the wrong order refunded back to you.

If you have repeated payments on AnyTrans and only want to keep one of them, you can request a refund here. We will assist you to process the refund.

iMobie provides subscription service for most products (1 Month, 3 Months or 1 Year Activation Code). To ensure the service, all the subscriptions will be renewed automatically after it expires. However, you can cancel the subscription manually at any time if you do not want to continue the service via the link below:
If you need any further assistance, you can also contact our support team  here for further assistance.

To switchiOS devices while using Phone Switcher function, please kindly follow the steps below to make it.

① Open AnyTrans>Connect two iOSdevices to computer.

② Go to Phone Switcher function > Click drop-down button to switch the device as the source device or target device.

It’s truly sorry for that AnyTrans can't support renaming the ringtones currently. But after you transfer the ringtones from device to computer, you can rename the ringtone by right-clicking the ringtone.

A. Please make sure that your iOS devices and the computer are connected to the same Wi-Fi.

B. Open Control Center on your iOS device. Then click “Screen Mirroring”.

C. Click to connect AnyTrans-XXX.

If the problem persists, please contact Support Team for further help.

The reasons of this issue are various, like system issue, Internet connection issue, etc. To solve this issue, would you please try suggestions below?

A. Please make sure that your device and computer are connected to the same Wi-Fi.

B. Please don't connect your device or computer to VPN. Connecting VPN will change the IP address.

C. Please make sure that the Internet connection is stable while screen mirroring.

If the problem persists, please contact Support Team for further help.

AnyTrans supports to download photos individually or in batches. If the photos failed to be downloaded. The issue may be caused by various reasons, such as unstable Internet connection, insufficient free space on your computer, the login of iCloud expires, the data is large, etc.

Please make sure that the network connection is strong and there is sufficient computer storage and try the function again.

If problem persists, please send log file to directly for further diagnosis. And our Support Team will provide you with available solutions as soon as possible.