Frequently Asked Questions

Yes, you need to iTunes when using AnyFix. The issue is caused because iOS devices require Apple Mobile Device Support, which should be automatically installed with iTunes. If there is no Apple Mobile Device Support, iOS device is unable to be recognized by the third party software, So to get the iOS device connected, you need to install iTunes on your PC. You just simply need to install iTunes on your computer but don’t need to open it when use our product. It will be appreciated for your generous forgiveness and kind understanding.

AnyFix cannot be opened on your PC may be caused by that the configuration file is corrupted by the system environment on your computer. To recreate the system environment, please follow the steps below:

1. Delete the file named “iMobie_Inc” from the path below:

C:\Users\pc\AppData\Local\iMobie_Inc

2. Please try to open AnyFix again.

Our customer may encounter the same issue if the macOS version is older than 10.10. Thus, to avoid the compatibility issue, please check your macOS version.

If your macOS version is before 10.10, please upgrade it to use our product normally. Or you can download & install AnyFix on your family or friend's computer to give it a new try.

If your macOS version is compatible with AnyFix, considering this rare issue, please kindly provide us with Log file to our Support Team directly for further analysis.

Please open Finder > Go > Go to Folder > Enter:

~/Library/Application Support/com.imobie.AnyFix /AnyFix /LogsFolder and send the files in the folder to us as attachment.

If AnyFix download or installation fails, would you please follow the suggestions below?

1.Please make sure that Internet connection is good.

2.Please make sure that your computer has enough storage.

3.Please temporarily turn off anti-virus system.

4.Please try another computer.

If the problem persists, please send the screenshot to support team for further analysis.

AnyFix has been tested and guaranteed to be secure by most mainstream anti-virus platforms. While downloading and installing the program, we highly suggest you turn off any anti-virus software temporarily.

Once you purchase and install AnyFix on your computer, the first thing is to register it with the activate code. However, you might get this message: Verification Failed. How to solve it? Considering the rare situation you encountered, please give below suggestions a try:

1. Please use your computer as Administrator account (Important).

2. Please type your email address correctly and copy and paste the activate code directly instead of entering it manually.

3. Please make sure the Internet connection is fine while registering.

4. If the problem persists, please kindly send the screenshot about this issue to support team for further analysis.

To let our global customers have a better user experience, AnyFix currently supports 9 languages (English, Japanese, German, French, Spanish, Arabic, Italian, Portuguese and traditional Chinese). Please simply follow the steps below to switch to your preferred language.

For Mac:

Open AnyFix > Click the Menu tab on the upper left of the screen > Click Language option > Choose your preferred language.

For Windows:

Open AnyFix > Click the Menu tab on the upper right of its interface > Click Language option > Choose your preferred language.

Using the original USB cable can improve the stability of the connection and increase the possibility of repair. Therefore, we highly recommend you use the original USB cable to repair the system.

Standard Repair mode will repair your iOS device without losing any data. The other two modes will erase the data on your iOS device. But the Ultimate Repair mode will repair the most comprehensive problem of your iOS device. So it requires more time to repair iOS device.

If iOS repair fails, would you please try the suggestions below:

1. Please relaunch AnyFix and try it again.

2. Please keep a good Internet connection.

3. Please make sure there is sufficient space on your computer.

4. If you chose Standard Repair, please try other two repair modes.

5. If problem persists, please send the log file to our support team for further analysis.

No, AnyFix cannot fix the hardware problem of iOS devices. And we suggest you contact Apple support team to fix this kind of problem.

No, you will not lose your data if you put the device in DFU mode. But if you choose Advanced Repair mode and Ultimate Repair mode, you will lose your data.

If you fail to download the firmware, please try the following suggestions:

1. Please keep a good Internet connection.

2. Please copy and paste the download link of the firmware on your browser to download it again.

3. If problem persists, please contact our support team to get the technical support.

If AnyFix prompts that the device space is insufficient in Standard Mode, it requires at least 800 MB space on your iOS device. If your device doesn’t have 800 MB free storage, please try other two repair modes - Advanced Repair mode and Ultimate Repair mode.

If the progress bar gets stuck during repair, please try the following suggestions:

1. Please restart the program to try it again. Meanwhile, please make sure the Internet connection is fine.

2. If problem persists, please send the log file to our support team for further analysis.

There are two conditions for computer with different operating system.

For Mac: AnyFix will not fail to repair your iTunes.

For Windows: If such an error occurs, please kindly restart our software, and try it again.

If problem persist, please kindly uninstall iTunes from your computer, and download it from below link:

64 bit: https://www.apple.com/itunes/download/win64

32 bit: https://www.apple.com/itunes/download/win32

AnyFix can help you solve issues with iTunes like below:

1.iTunes cannot read the contents of the iPhone;

2.iTunes cannot connect to iPhone, iPad or iPod touch;

3.iTunes sync session fails to start;

4.iTunes won’t sync with iPhone;

5.iTunes Match won’t sync;

It is very easy to do so: Open AnyFix > Choose Enter/Exit Recovery Mode > Click “Exit”. Then please kindly follow the steps in our software.

If you have requested a refund but haven’t received it yet, it may be the following reasons:

(1). There is a delay with processing your refund.

Once a refund is confirmed by us, it usually takes 3 to 5 business days for the funds to be credited to your account. However, depending on the transaction type it may take longer over busy festive periods.

(2). A chargeback has been requested.

Once a chargeback has been requested the funds will be frozen by the payment authority (card issuer/bank/ PayPal etc.) until the verdict of the chargeback request has been determined. Please contact the payment company or card issuer to request further details regarding their chargeback procedures.

You can check the details of our Refund Policy here. For any reasonable order dispute, iMobie welcomes customers to submit the refund request and we are happy to assist you in the process.

Usually, the payment platform will send you an email to inform you that your subscription will expire in 7-15 days. The email will also provide you the instructions to cancel the “Automatic Renewal Service". If you need any further assistance, you can also contact our Support Team here for further assistance.