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Help Category
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1. What ways can I pay for my purchase?
We currently accept Visa/Visa Election/American Express/MasterCard/Maestro/Diners Club International/Discover/Giropay/PayPal/Direct Debit/JCB/DELTA and Alipay. Please just choose the preferred payment option to finish your order.
2. What's the price of AnyEnhancer?
Currently, AnyEnhancer provides 3 versions based on price differences. For specific version information, please refer to the following table:
Different Plans 3-Month Subscription 1-Year Subscription Lifetime Number of logged-in Computers 1 PC / Mac 1 PC / Mac 1 PC / Mac Price $28.99 $88.99 $268.99 You can refer to this page to get more info about Business Plan.
3. What should I do if my payment is unsuccessful?
If the payment is unsuccessful, would you please try following the instructions to solve the issue?
1. Please double-check the credit card information you entered.
2. Please check whether your credit card has not expired.
3. Please check if your payment account has sufficient funds.
4. When payment is unsuccessful, you should be able to receive detailed information about the failed transaction from your bank. Don't hesitate to contact your bank and request further help.
4. How do I cancel the automatic renewal for a subscription?
Usually, the payment platform will send you an email to inform you that your subscription will expire in 7-15 days. The email will also provide you the instructions to cancel the “Automatic Renewal Service". Besides, you also can click here and enter your order ID to cancel the subscription directly. If you need further help, please contact our Support Team to help you.
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1. What can I do if the download of AnyEnhancer is not successful?
If you are not able to download AnyEnhancer on your computer, would you please follow the suggestions below?
(1). Please make sure that the Internet connection is stable when you download and install AnyEnhancer.
(2). Please make sure that your computer has enough storage.
(3). Please temporarily turn off the anti-virus system on your computer.
(4). Please try to copy & paste the download URL in the browser to download AnyEnhancer
If the problem unfortunately persists, please contact our Support Team to help you.
2. How do I update AnyEnhancer to the latest version?
There are two ways to update AnyEnhancer to the latest version. One is to check for updates from AnyEnhancer directly. Please unfold Settings icon and click Check for Updates.
How to Update AnyEnhancer
The other one is to download the latest version of AnyEnhancer from our official website straightforwardly.
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1. How do I fix the installation stuck?
Usually, installation stuck is related to an unstable or poor Internet connection.
Please follow the troubleshooting steps below:
1. Make sure your Internet connection is working properly.
2. Quit the installation. And then, please click the link to try again
2. How do I reinstall AnyEnhancer?
First, please uninstall AnyEnhancer on your computer. Then, you can click the link to download and install it again.
3. How do I uninstall AnyEnhancer from my computer completely?
To uninstall AnyEnhancer on your computer, please follow the steps below.
For Mac:
Open Finder > Click Applications > Find AnyEnhancer > Right-click AnyEnhancer to choose Move to Bin > Right-click Trash to select Empty Bin.
Uninstall AnyEnhancer from Mac Computer
For Windows:
Open Control Panel > Choose Programs > Click Programs and Features > Find AnyEnhancer > Right-click AnyEnhancer to Uninstall/Change.
Uninstall AnyEnhancer from Windows Computer
If you have any suggestions or need further assistance, please contact our Support Team. Your feedback is very important to us.
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1. How to switch the language in AnyEnhancer?
To provide global customers with a better user experience, AnyEnhancer currently supports 8 languages (English, Japanese, German, French, Spanish, Arabic, Italian and Portuguese). Please follow the detailed instructions below to switch to your preferred language.
For Mac:
Open AnyEnhancer > Click the Menu tab on the upper left of the screen > Click Choose Language > Choose your preferred language.
Switch Language in AnyEnhancer
For Windows:
Open AnyEnhancer > Click the Menu tab on the upper right of its interface > Click Choose Language > Choose your preferred language.
Switch Language in AnyEnhancer
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1. How to activate AnyEnhancer?
To enjoy AnyEnhancer without limitations, please refer to the following steps to activate AnyEnhancer:
A. Please click Activate.
How to Activate AnyEnhancer on Your Computer
B. Please enter your email address and the activation code (Order ID). Then click the Activate Now buttons.
How to Activate AnyEnhancer on Your Computer
C. After completing activating process successfully, you will see the interface below.
How to Activate AnyEnhancer on Your Computer
2. How do I change my order-linked email address?
If you wish to change or update the email address you purchased from, please contact Support Team and provide the old purchase email or order number and the new email address.
3. What to do if entered an incorrect email address when purchasing AnyEnhancer?
If you find that you entered the wrong email address when purchasing AnyEnhancer, please contact our Support Team for further assistance. Please provide us with any information related to your purchase. This includes the email address you entered, order ID, proof of purchase, etc.
4. How to reset the activation code when reaching the computer amount limitation?
Your activation code's security and privacy are paramount to us, and to ensure this, a single activation code can only be activated on a single computer at a time. However moving the activation code to a new computer is a common requirement, especially if you upgrade your hardware or need to switch devices for any reason. To solve this issue, please contact Support Team to unbind your activation code. Then, you can use it again.
5. How to cancel activation authorization?
You may need to cancel the activation status while changing plans. If you want to cancel the activation authorization, please refer to the below steps:
(1). Please click the User Avatar icon in the upper right corner of the AnyEnhancer.
(2). Then choose the Cancel Authorization button.
How to Cancel Activation Authorization on Your Computer
(3). After successful cancellation, AnyEnhancer will return to the inactive state.
How to Cancel Activation Authorization on Your Computer
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1. How to send a log file for further diagnosis?
The log file records the basic info about your device and system, the software working procedures, and the errors (if any) that occurred.
If you run into technical problems with AnyEnhancer, to help us make a better analysis and find a solution for you soon, please send the log file to iMobie Support Team.
It is easy to send the log file:
For Mac:
Please launch AnyEnhancer > Click the “Menu tab” in the upper right of the interface> Choose “Send Feedback” option> Enter valid email address, subject and describe the issue> Keep the log file and click “Submit” icon.
How to Send the Log File on Mac
For Windows:
Please launch AnyEnhancer > Click the “Menu tab” in the upper right of the interface> Choose “Send Feedback” option> Enter valid email address, subject, and describe the issue> Keep the log file and click “Submit” icon.
How to Send the Log File on Windows
If you cannot send the log file directly, please find the error log from the path below and zip it as attachments via email.
Mac:Users\Your computer name\Documents\AnyEnhancer\ LogFile
How to Send the Log File on Mac
Windows:C:User\Your computer name\AppData\Roaming\iMobie\AnyEnhancer\Errorlog
How to Send the Log File on Windows
1. What is your Refund Policy?
You can check the details of our Refund Policy here. For any reasonable order dispute, iMobie welcomes customers to submit the refund request and we are happy to assist you in the process.
2. How do I request a refund for AnyEnhancer?
If your refund request complies with our Refund Policy, you can request a refund by filling the form. Our support team will contact you as soon as possible to provide further assistance..
3. Why I haven't received the refund yet?
If you have requested a refund but have not received it, here are some possible reasons:
A. Refund has not been initiated.
If you want to apply for a refund but didn’t contact our Support Team or the refund is still being processed, please contact our Support Team to confirm the status of your order. We will check and process it for you as soon as possible.
B. There is a delay in processing the refund.
Once we confirm the refund, it usually takes 3 to 5 business days for the funds to be credited to your account. However, depending on the type of transaction, it may take longer during the busy holiday season.